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This topic contains 22 replies, has 2 voices.

Last updated by Long Nguyen 2 months, 3 weeks ago.

Assisted by: Long Nguyen.

Author Posts
August 7, 2024 at 11:05 am #16047514

Ferran

ok, sure thing, you have my permission but please tell me what was the issue because as said before, everything was working just fine on the other hosting and after moving to wordpress.com the problem started...

Awaiting your reply,
kind regards,

Ferran

August 8, 2024 at 1:17 am #16050235

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

I will update you here once I have any information.

Thanks.

August 20, 2024 at 2:11 pm #16087481

Ferran

Hi there!
Any news or progress from the 2nd tier support?

Awaiting your reply,
kind regards

August 21, 2024 at 1:27 am #16088518

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Our 2nd tier support is still investigating the issue and I don't have more information. I will let you know once I have something to share.

Thanks for your patience.

August 23, 2024 at 6:56 am #16097349

Ferran

Hi there,
all of a sudden the page is working as expected!

I've seen the option "use directory for default language" is checked and the page is working.

Have you guys touched something or what's the deal?

Awaiting your reply and hoping we can close the ticked and not to bother you anymore,

best regards,
Ferran

August 26, 2024 at 1:26 am #16102222

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Sorry for the late reply due to the weekend.

Yes, our 2nd tier support identified the issue. It is related to the slug "inspiracion" on your site and causes the issue. We just changed the page slug to "inspiracion1" then all pages work well when enabling the option "Use directory for default language".

Thanks.

August 29, 2024 at 6:15 am #16117524

Ferran

Sorry, I have one last question: may I ask where did you change the page slug "inspiracion" to "inspiracion1" ?

I am trying to find it with no luck

because maybe for us it is better to change it to "inspiraciones" or something similar instead of "inspiracion1"

Awaiting your reply,
kind regards,

Ferran

August 29, 2024 at 6:46 am #16117647

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It's the page slug, you can edit the page > In the right sidebar, click on the Link option to change the page slug. Please check the attached screenshot.

Thanks.

Edit Page “Contact Us” ‹ WPML — WordPress 2024-08-29 13-44-58.jpg