Using WPML connector to connect to memoQ Wordpress gives error for swe

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Tagged: Translation Service

This topic contains 6 replies, has 3 voices.

Last updated by Ahmed Mamdouh 1 year, 9 months ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
September 5, 2023 at 4:01 am #14339673
Gusztáv from memoQ	I am trying to: push content to memoQ using WPML for memoQ Link to a page where the issue can be seen: In our test environment we can not reproduce this issue, it exist on a client's website. I expected to see: The language codes should be supported. Instead, I got: (3) This service does not support the following iso-codes: se
September 6, 2023 at 7:53 am #14349099
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Welcome to WPML support. I'd be happy to help you on this. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
September 11, 2023 at 7:06 pm #14379307
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket. As I can see from the provided screenshot there is an issue with the language Pairs or may be the language Mapping. I assume that you moved your website to a new domain, or maybe started a new project with the same MemoQ credentials, so I need you to check if the Language Pairs are added correctly from memoQ and let me know your findings. Best regards, Ahmed Mamdouh.
September 20, 2023 at 8:56 am #14427783
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, I tried the provided credentials but it's not working, it's giving me the following error: "The username wpml_support is not registered on this site. If you are unsure of your username, try your email address instead." Could you please double-check and provide me with the right ones? Best regards, Ahmed Mamdouh.
September 26, 2023 at 8:15 pm #14469489
Gusztáv from memoQ	I've asked them to check the credentials and send them again.
September 27, 2023 at 10:15 pm #14477805
Gusztáv from memoQ	The client sent the following: The staging page is temporary, so we need to speed things up here. Could you please ask the WPML team to get in touch with our client contact? It’s Assaf Ovadia assaf.ovadia@hibob.io. He is available to help with the access issue, so it would be great if they could contact him right away. Could you kindly get in touch with them directly? It would make for a much smoother and hopefully swifter solution.
September 28, 2023 at 11:05 am #14480849
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, I sent an email directly to Assaf and your email was added as a CC, so I'm closing this ticket and we will handle this issue directly by email to avoid confusion. Best regards, Ahmed Mamdouh.