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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where the visual translator was not displaying correctly in Firefox for certain products on their WooCommerce site, despite working in other browsers like Edge and Chrome.
Solution:
We attempted to replicate the issue by following the same steps the client provided but were unable to see the problem. This suggests that the issue might be specific to the version of Firefox being used. If you're experiencing this, we recommend trying the following steps:
1. Ensure your browser is up to date.
2. Clear your browser cache and cookies.
3. Try accessing the visual translator in a different browser to confirm if the issue persists.

If these steps do not resolve the issue, it might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.

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This topic contains 2 replies, has 2 voices.

Last updated by Marcel 1 month, 1 week ago.

Assisted by: Marcel.

Author Posts
October 1, 2024 at 4:56 pm #16242226

alinam-2

Hi Marcel,
Sorry, I was not precise enough.
So, go to this page:
hidden link
Take the 6 first products there. I just changed their original version (French text).
If I open
The first one has gearwheels in translations columns, because I opened them without translation. When I opened it for this time, no visual. If you open the 2 transaltions in other tabs, you should see visual translator, this what I have as of now.
The 5 following show what I call arrovs in translation columns. They are to be re-translated.If you open them in other columns, they should have no visuel.
If you want to reproduce, change the original text, I don't care, save. And try to re-translate
Hoping it's clearer and remaining at your disposal
Regards

October 1, 2024 at 5:29 pm #16242276

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

I will test this and keep you updated.

Best Regards,
Marcel

October 2, 2024 at 3:14 pm #16246474

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

I followed the steps exactly as shown in this video: Loom Video, but I’m still unable to replicate the issue. The Visual mode consistently displays content, which leads me again to believe the problem might be tied to a specific browser version.

Best regards,
Marcel

October 3, 2024 at 6:21 pm #16251687

alinam-2

Hello Marcel,
I am using firefox.
So, just tested with Edge and Chrome, and it works there, I agree.
I am very sorry for the time loss, for such a basic thing, yours and mine as well
With my best wishes