Waiting for translators

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Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Andrey 5 days, 5 hours ago.

Assisted by: Andrey.

Author	Posts
March 18, 2025 at 3:36 pm #16831004
digitalG-2	Background of the issue: I am trying to translate strings using WPML. Symptoms: I expected to see translations, but instead, I got 'waiting for translator'. Questions: Why am I seeing 'waiting for translator' instead of translations? How can I resolve the issue of translations not appearing?
March 18, 2025 at 10:50 pm #16832804
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	The "Waiting for Translator" status typically appears when strings are selected and sent for translation in bulk. To address this, you can go to WPML → Translations to take and translate the strings, or you can cancel the string translation jobs (identified by "string") from the WPML → Translation Management → Jobs" tab. Before doing so, ensure that a translator is available by navigating to WPML → Translation Management → Translators and verifying the correct Translation Pair. https://wpml.org/documentation/automatic-translation/automatically-translate-strings-with-wpml/#translating-strings-automatically-on-a-site-with-multiple-translators.
March 19, 2025 at 1:23 pm #16835482
digitalG-2	I went to "To address this, you can go to WPML → Translations to take and translate the strings," and worked through the translation process. It does not change the status of the string even though they are 100% complete. Also, many of the strings that are waiting do not appear in this section.
March 19, 2025 at 3:49 pm #16836275
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Could you please upload some screenshots? I would like to see what you're referring to. Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed.
March 19, 2025 at 5:59 pm #16836813
digitalG-2	i Updated the plugins and it has cleared the queue. My footer is a not translated and does not appear in the strings, how do I add this to the strings. New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-my-footer-is-a-not-translated/
March 20, 2025 at 1:04 pm #16840144
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I opened a new ticket to answer your new question. This will also help other users with similar problems find solutions when searching the forum. I will reply here: https://wpml.org/forums/topic/split-my-footer-is-a-not-translated/