We able to create the translation but not the html code

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to change not only the text on the front end but also the URL.

Solution:
First, we recommended that the client update their WPML plugin to the latest version, which at the time was 4.6.9, along with any add-ons, to ensure they have all the latest bug fixes and improvements. We provided a link to the update instructions: http://wpml.org/faq/install-wpml/ and reminded them to back up their database before proceeding.

Next, we guided the client to add the link to the translation by navigating to WPML → String Translation and clicking on "Translate texts in admin screens" to search for the admin strings. Once located, the client could translate the URL directly in WPML → String Translation. For additional help, we provided a link to the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.

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Tagged: Exception

This topic contains 18 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author	Posts
February 14, 2024 at 2:03 pm #15302855
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	For me to assist you with translation, I would need to understand how the URL you want to translate was inserted into the HTML code. I understood that the theme generated the HTML code and could not be translated directly, but if you added a URL through the theme settings and it displayed in the HTML code, I would need to know the method you used to add it to determine how it can be translated.
February 15, 2024 at 5:33 am #15304950
kelumP	original code hidden link" target="_blank"><div class="d-inline-block elementor-button-link elementor-button elementor-size-md">WhatsApp: +61485817997</div> need to update as hidden link hidden link" target="_blank"><div class="d-inline-block elementor-button-link elementor-button elementor-size-md">WhatsApp: +61485817997</div>
February 15, 2024 at 9:35 am #15305701
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
February 19, 2024 at 7:28 pm #15319929
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I have added the link to the translation on the staging site. The button URL was found by going to WPML → String Translation and scrolling down to click on "Translate texts in admin screens". This will take you to a searchable list of admin strings, where you can try to locate the text. You can go to WPML → String Translation and translate the URL. For more information, visit https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.