We are facing 404 error when we switch the language from English to Spanish

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a 404 error when switching the language from English to Spanish on your site, it might be due to a conflict caused by having the same custom rewrite slug for both your taxonomy and your Custom Post Type (CPT).
Solution:
We recommend that you navigate to CPT UI > Registered Types and Taxs, then edit both the CPT and taxonomy to remove the custom rewrite slug. After making these changes, ensure to clear your Pantheon cache. This should resolve the issue and allow you to view the taxonomy page in Spanish as well.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/default-locale/

Tagged: Documentation request

This topic contains 6 replies, has 2 voices.

Last updated by Long Nguyen 7 months, 1 week ago.

Assisted by: Long Nguyen.

Author	Posts
July 5, 2024 at 1:15 am #15894548
jordanP-2	Hi, we are facing 404 error when we switch the language from english to spanish. hidden link please help here.
July 5, 2024 at 1:28 am #15894591
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Jordan, Here is the new ticket. If you see 404 error, mostly, the term is not translated completely. Please go to WPML > Taxonomy Translation > Select the taxonomy, translate the term "test-stations-covers" to Spanish language and recheck the issue. Refer documentation https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/ Looking forward to your reply. Thanks
July 5, 2024 at 11:54 am #15898364
jordanP-2	It's already translated, but still we getting 404 error. I attached screenshot for your reference. hidden link
July 5, 2024 at 5:42 pm #15899788
jordanP-2	Any update? also please remove cache from the pantheon from your side.
July 7, 2024 at 2:22 pm #15907552
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I suggest you enable a minimal environment as below and see if it helps: - Deactivate all non-WPML plugins. - Switch to a standard theme of WordPress. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Looking forward to your reply. Thanks
July 8, 2024 at 10:24 am #15912286
jordanP-2	also I provide debug information.
July 9, 2024 at 1:57 am #15916346
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The issue is related to the custom rewrite slug of the taxonomy Tracer Wire Solution Types. It has the same slug as the CPT Total Tracer Wire Solutions and causes the issue. I go to CPT UI > Registered Types and Taxs > Edit the CPT and taxonomy > Remove the custom rewrite slug and clear Pantheon cache to fix the issue. Now you can view the taxonomy page and switch to the Spanish language as well. hidden link Looking forward to your reply. Thanks
July 9, 2024 at 11:26 am #15920290
jordanP-2	Thank you so much for the quick help & support.