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This topic contains 1 reply, has 2 voices.

Last updated by Ilyes 10 months, 2 weeks ago.

Author Posts
January 3, 2024 at 11:30 am #15146154

arildB

Hi.
We have problems with Events Tickets and WPML. Osama are already investigating one problem. Our second problem is that it's not possible to preview the event, and it's not showing in the event calendar. Could you please have a look? Osama has the login for our staging site.

Kind regards
Arild

January 3, 2024 at 3:25 pm #15147484

Ilyes
Supporter

Languages: English (English ) French (Français )

Timezone: Pacific/Easter (GMT-05:00)

Hello,

Thank you for contacting WPML support team,

Could you please share more details on what the issue is, and where should I go to see it in the frontend?

Also, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Can you please try to do a backup of your site and go to WPML > Support > troubleshooting and try all the following buttons:

hidden link

Furthermore, we would like to ask you to enable debug information for this matter, which will provide us with more insights about your website. You may refer to this link for instructions on how to do this: http://wpml.org/faq/provide-debug-information-faster-support/

Looking forward to your response.