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[Closed] We need help setting up language mappings in order to get Smartling to work.

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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 3 weeks, 1 day ago.

Assisted by: Kor.

Author Posts
April 25, 2025 at 12:14 pm #16968453

benjaminC-41

Background of the issue:
We need help setting up language mappings in order to get Smartling to work. Our website currently has two languages: 'en' and 'es'. We need to map these languages so that Smartling receives 'en-us' -> 'es-MX' as the language pairs. Right now it is receiving 'en' -> 'es'. Due to the complexity of the website, we are unable to use the method that involves creating new languages, then re-linking all of the content to those new languages.

Symptoms:
We are trying to send a post over to be translated by Smartling but we are receiving error - (29) This service does not support translation from en.

Questions:
How can we map 'en-us' to 'es-MX' for Smartling without creating new languages and re-linking content?
Can the translation proxy team help us put the correct mapping in place?
April 28, 2025 at 3:24 pm #16975657

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've escalated this, and could you please share the URL of your Website that you're working on, just in case they could not trace it using your account information?
April 28, 2025 at 4:03 pm #16975727

benjaminC-41

Hi Kor,

The URL is hidden link
A quick update, we need en mapped to en-US and es mapped to es-LA.

Thank you
April 29, 2025 at 12:48 am #16976929

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Our 2nd Tier Support made some adjustments for you and could you please try again?

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