Problem: The client sent a page for translation through Smartling after updating WPML. The translation was completed and downloaded, but when trying to view the site in Spanish, the content was still in English, except for the page title which was correctly displayed in Spanish. Solution: First, we recommended checking with Smartling to ensure the translation job was marked as completed. If confirmed, the client should: - Return to WPML - Trigger a resync/update of the translation status This should allow WPML to fetch and import the completed translation. Additionally, we suggested clearing the browser, site, or server cache as the issue might have been caused by caching.
If these steps do not resolve the issue or if the solution becomes irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client configured WPML on WordPress for English (en) and Spanish (es) languages. However, when attempting to send a translation job to Smartling, it appeared as successfully sent on WordPress, but an error message indicated an issue with sending the jobs. The error message stated that the service does not support translation from English. Solution: We escalated the issue to our 2nd Tier Support who discovered that the problem was due to incorrect language mappings. After updating the mappings to the correct settings, the issue was resolved. We recommend checking your language settings and ensuring they are correctly mapped.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum for further assistance.
