[Resolved] what is the status of my support request? I dont see anything?
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with various widgets of Unlimited Elements for Elementor, where the Media Translation did not replace the images in a second language. This was particularly problematic with the 'Coverflow Carousel' and 'Dual Color Heading' widgets from Unlimited Elements for Elementor, which were not filtering images correctly by language.
Solution: We first recommended ensuring all plugins were updated and then re-saving the original page in Elementor. When this did not resolve the issue, we identified that the function
getUrlAttachmentImage
in the plugin was not checking for the current language. We provided a code snippet to modify this function to integrate WPML's language settings:
For the Image Carousel, revise this comment. Another fix can be found here.
We advised the client to report these details to the plugin authors and informed them that our compatibility team would also reach out to the plugin authors.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.8.3
Active theme: Hello Elementor (version 3.4.5)
Current plugin: Elementor Pro (version 3.32.3)
PHP version 8.2.29
Upon reviewing your issue, it appears that there is a compatibility problem involving the WPML and Elementor Pro plugins, as indicated by the following error:
This error is preventing Elementor from loading correctly, which seems to be linked to the slider malfunction you've mentioned.
Additionally, it seems some images are missing from your website. Specifically, images that should appear on the front page are not loading and return a 404 error:
I checked the media directory for recent uploads and noticed that no images have been uploaded for November 2025 in the folder 2025/11. It appears these images have been removed, which correlates with the missing elements on the front page, likely affecting the slider's functionality.
Given that the issues involve paid plugins from Elementor and WPML, I recommend reaching out to Elementor's support team with the error details provided above. They should be able to offer a specific solution. Similarly, contacting WPML support would be beneficial as the json_decode() function had previously caused issues before we applied a fix to their plugin.
Once you receive guidance from their support teams on how to resolve these issues, please feel free to update us with any new information or instructions they provide. This will help us assist you further.
New threads created by Andreas W. and linked to this one are listed below:
Can you please confirm if the Media Translation issue is currently still replicable on your site?
Further, we also handled an issue about 3D FlipBook on another ticket, which was marked as "Resolved" already. Did you hear back from the author? If not, let me know and I will reopen the ticket and escalate the issue internally.
The issue seemed resolved until my website went crazy.
I need to rebuild the image library so I can reassign the media translate and confirm everything is back to the way you had worked on it.
So my answer is...I don't know yet.
Answer 2: Real 3D FlipBook and WPML
The Real 3D FlipBook was resolved with the assistance of the plug-in author.
He adjusted his shortcode setting and that update will be integrated within the NEXT plug-in update release.
Essentially, WMPL will NOT translate the flipbook in my situation since the flipbook are separate PDFs for each language and WMPL Media Translate doesn't work with Real 3D Flipbook as it is coded).
The Author of Real 3D Flipbook was able to provide me with the correct support and shortcode for my situation (having 2 separate PDFs for the flipbook based on my site language.
I have attached images for future guidance with others.
The shortcodes I needed were within 2 separate shortcode widgets:
Then for the thumbnail, we can swap the plug-in default with our own thumbnail within the LIGHTBOX section of the Edit Flipbook (we can also increase the size in pixels!!).
PLEASE SHARE!!
Have a wonderful week!
P,S. You PERFECTLY FIXED my Media Translation problem and it is a JOY to use WPML with Real 3D FlipBook!!
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for reaching out!
Please allow me to split this issue into a new ticket and assist you from there. You will receive an email notification once I answer the newly created ticket.
If all other topics that were handled on this ticket need further attention, please mark this ticket as resolved.
