This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to translate the 'Other' option and the box prompt in a radio button question on their form when 'enable other option' is selected.
Solution:
We recommended checking if the issue matches a known problem related to Fluent Forms where error messages from global settings are not translatable. We provided a link to the workaround: https://wpml.org/errata/fluent-forms-error-messages-from-global-settings-are-not-translatable/.
If this workaround does not resolve the issue or if it is a different problem, we suggested that the client provide temporary access to a staging or test site. This would allow us to investigate more effectively.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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Last updated by 3 months, 3 weeks ago.
Assisted by: Andrey.
