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This topic contains 2 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 9 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 22, 2023 at 12:42 am #14442795

leeM-17

When I clicked on Translate, the opened page crashed, as shown in the attached image. Please help me check what's going on?

微信图片_20230922082957.png
微信图片_20230922081559.png
September 22, 2023 at 6:11 am #14443453

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be happy to help you with this issue.

Can you try the solution from here and see if this helps? https://wpml.org/errata/uncaught-invalidargumentexception-item-should-be-a-collection-or-an-array-or-an-object/

Further, If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

If none of the above helps, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

September 25, 2023 at 5:01 am #14454313

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I went here: hidden link and resaved the language pairings and the issue is fixed.

It looks like some data was corrupted and this action fixed it. Can you please check and confirm?

Look forward to your reply.

Thanks

September 25, 2023 at 5:59 am #14454403

leeM-17

Thank you. My problem has been resolved and the ticket can now be closed