[Closed] When I installed and activated WPML, the web crashed and front end of my site showed：CRITICAL ERR...

Hi there.

Before this ticket gets assigned to one of my colleagues, I will try to help.

That is a general error message and we can't know what is causing the error until we don't dig a bit deeper.

Let us share the steps that you can use to find out more about what is the actual error when you see a general error message like that one.

We can enable the WordPress debug log and recreate the issue to see if we are getting a longer error message that is more specific.

This will allow us to see if any PHP errors are being produced.

In order to do that, we can edit the wp-config.php file inside our WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now, we can try to reproduce the issue once again.

We should now be able to locate the debug log in: /wp-content/debug.log

Paste the content (if any) on a site like pastebin.com and then share the link with us (only you and us will see the URL you are sharing, it is automatically hidden for anyone else).

Relevant Documentation:
https://codex.wordpress.org/Debugging_in_WordPress

Please let us know how things go.

Mihai Apetrei

Hi,

I'll continue to help you with this issue.

After adding the code to the wp-config.php file and saving it, you must repeat the steps that caused the critical error. Then, you should see the debug.log file in the /wp-content/ folder.

Please try it and share the error with me.

If there is no error, please give me access to your site. I'm enabling a private message for the following reply.
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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.