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This topic contains 10 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 9 months ago.

Assisted by: Mohamed Sayed.

Author Posts
November 26, 2023 at 10:42 am #14924403

netaD

Tell us what you are trying to do?

Translate from english to hebrew.

Is there any documentation that you are following?

The "Getting started guide"

Is there a similar example that we can see?

I dont understand the question.

What is the link to your site?

hidden link
hidden link

See attached photo, some Items stay on the left.

Screenshot 2023-11-26 123454.png
November 26, 2023 at 6:56 pm #14925737

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

Kindly note that the RTL CSS is handled by the page builder and theme, WPML doesn't create or handle any CSS files.

However, I checked the elements and found that this is caused by CSS added with Elementor. Please see here: hidden link

You can try the adding the following CSS to fix this issue:

.elementor-widget .elementor-align-right .elementor-icon-list-item a {
    justify-content: unset;
}

Kind regards,
Mohamed

November 27, 2023 at 3:21 pm #14932023

netaD

Where should I add it?
I added it for an icon list in the footer and it didn't help,
Thanks.
See image

Screenshot 2023-11-27 172035.png
November 27, 2023 at 6:20 pm #14933829

Mohamed Sayed

Hi,

Please try in Dashboard > Appearance > Customize > Additional CSS section.

November 27, 2023 at 7:59 pm #14934537

netaD

It still does not fully work,
Now when I use the elementor editor it seems to be working, but on the published version it does not show.

I use child theme configurator plugin if it matters, even though it seems that through the change I made applies to the child theme so it's okay.

I'll wait for a reply, thanks.

Screenshot 2023-11-27 215920.png
November 27, 2023 at 9:12 pm #14934799

Mohamed Sayed

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

November 28, 2023 at 8:21 am #14936479
netaD

Hello, sure.
I will need your email address to add you.
Also- I ask you to not make ANY CHANGES without my permission.
If you can video record your screen while you log in it would be even better.
Thanks.
Neta

New threads created by Mohamed Sayed and linked to this one are listed below:

https://wpml.org/forums/topic/split-how-to-use-the-automatic-translation/

November 28, 2023 at 12:21 pm #14939035

Mohamed Sayed

Hi Neta,

You can use any dummy email to create an "Administrative" account for us.

As I mentioned, the issue is not related to the translation but to the RTL CSS added with Elementor, so I don't think that any changes to the plugin's configurations will be required here.

Also, kindly note that we are not allowed to make any changes without your permission.

I've enabled the private reply so you can securely share the credentials, please make sure to have a full backup first.

If you don't want to provide access to your site, I suggest contacting Elementor support as they're the experts with CSS and probably they can provide the steps to fix this issue without accessing the site.

Kind regards.

November 28, 2023 at 11:32 pm #14945111

Mohamed Sayed

Hi Neta,

I checked the site and found that the CSS works, please check the attached screenshot. If you still see the same issue, please clear the cache of your browser or check on an incognito page.

For better support, we handle one issue per ticket so I created a new ticket for the other issue you mentioned.

We can continue the discussion here: https://wpml.org/forums/topic/split-how-to-use-the-automatic-translation/

Screenshot_349.png
November 29, 2023 at 11:40 am #14949969

netaD

It is still not resolved..
In the photo you sent me you can see that the elements on the right are still stuck.. (Icon/Linkedin icon..).
Now I tried editing it in elementor: and when I finish this is what appears (See photo):
Please note that the photo is checked with ?=nocache string.

Screenshot 2023-11-29 133559.png
November 29, 2023 at 11:59 am #14950257

Mohamed Sayed

I updated the CSS in the Additional CSS section, now it should be working as you see here: hidden link

Kindly check and confirm if the issue is resolved.

November 29, 2023 at 12:03 pm #14950295

netaD

Thank you for your help.
The RTL is working fine now.