When using your plugin there is a high load on the server.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	-	-	9:00 – 18:00
-	-	-	-	-	-	-

Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Performance

This topic contains 13 replies, has 2 voices.

Last updated by tarasL 19 hours, 1 minute ago.

Assisted by: Christopher Amirian.

Author	Posts
June 12, 2024 at 7:32 am
tarasL	Hi. When using your plugin there is a high load on the server. This happens when updating products or pages. What to do?
June 12, 2024 at 9:19 am
June 12, 2024 at 9:43 am #15730529
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The performance issue is reported to the second-tier support. I will get back here as soon as I have an update. Thanks.
June 12, 2024 at 12:35 pm #15731537
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The second-tier support asked me to check the website on our server, I copied the website to our server and there seems to be no problem. You can login with the same info here: hidden link Would you please test yourself there? Thanks.
June 12, 2024 at 12:41 pm #15731592
tarasL	I tried updating a few product records and they started updating slowly. For example, it took 40 seconds to update a product record
June 12, 2024 at 2:30 pm #15732163
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you for checking that. It is normal for that server as it does not have the cache and optimization. You can test and see that even without WPML plugin the wait time is in the same ballpark. Thanks.
June 12, 2024 at 2:48 pm #15732304
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The second tier support asked if you could create a copy of your website on your server, they can double check there as the issue can not be replicated on our server. There is no guarantee but they are willing to take a look there. Please set the next reply as private and provide the website copy/staging on the server that has the issue so they can take a look. Thank you.
June 12, 2024 at 7:30 pm
June 13, 2024 at 6:35 am #15734221
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you for the login info of a site copy on your server. Our second-tier team will check to see if there is any point that can be suggested for your server. Thanks.
June 20, 2024 at 5:15 pm #15765799
tarasL	any progress?
June 22, 2024 at 11:04 am #15784573
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, I have this message from the second tier support: On the staging, I was able to confirm that the load time for saving a product was 6 seconds when using only WooCommerce. When using only WC, WPML, ST and WCML saving took 12-15 seconds. After running WPML > Support > Troubleshooting > Synchronize post taxonomies for "Products" and "Variations" the load time was down to 6 seconds, when testing only with WC and WPML plus add-ons. At this point zero impact by WPML after running the troubleshooting options. So please follow the steps mentioned there and get back to us with the result. Thanks.
June 22, 2024 at 11:16 am #15784667
tarasL	Please show in the screenshot which button you need to press to do this
June 22, 2024 at 11:41 am #15784827
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Please go to WordPress Dashboard > WPML > Support. Click the "Troubleshooting" link. Select Products at the top (according to the screenshot) and click the button. After the process is finished, do the same by selecting Variations. Thanks.
June 28, 2024 at 2:47 pm #15852736
tarasL	Thanks for the screenshot. I did as you said. That solved the problem, but literally for two days. Now it's happening again and synchronization doesn't work anymore
June 30, 2024 at 11:36 am #15862144
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Would you please give more details information? How much is different now? Give us some measurements so we can understand how different it is. Test it with only WPML (and wpml addons) and Woocommerce plugin, and test it without WPML and only Woocommerce. I mentioned your general findings to the second-tier for now. But I will need more detailed info. Thanks.