Where can I find my username or email in the site wpml?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to recover the username or email associated with their WPML account but does not remember the credentials.
Solution:
We recommend that the client contacts us directly at hello@wpml.org with the domain name in question, their personal information, and any proof of ownership for the domain, such as a domain purchase or renewal invoice. The more information provided, the better. Our Accounts team will then inform the client of the next steps via email.

Please note that this forum is for technical issues only, and we do not have access to account details.

If this solution does not seem relevant to your situation, please feel free to open a new support ticket at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 15, 2023 at 2:04 pm #14809533
vincentC-27	Tell us what you are trying to do? Restore username or email Is there any documentation that you are following? No Is there a similar example that we can see? No What is the link to your site? hidden link I have a new client, it is using wpml. It doesn't remember the username or e-mail of the person the wpml account was registered to. How can I recover it or add it to the account?
November 18, 2023 at 12:49 am #14867071
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I would honestly recommend that he writes to us at hello [at] wpml.org letting us know the domain he is referring to, his personal information, and maybe even proof of him owning the right to use that domain (domain purchase/renewal invoice), practically, the more info the better. This way, our Accounts team can let you know the next steps that will need to be taken. They will also get back to you or the client via email. This forum is just for technical issues, we don't have access to accounts. I hope that you will find that information helpful. Mihai Apetrei