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[Resolved] Where can I translate the image caption in carousel?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate the image caption in a carousel that was added using the Spectra Pro theme.
Solution:
We recommend the following steps to translate the image caption in the carousel:
1. Go to the page with the carousel and click "Edit Page" from the WordPress top bar.
2. Navigate to the carousel section and click on it to reveal the image text, as shown in the attached image.
3. Edit the text and update the page.
4. Switch the language of the page using the language switcher in the WordPress admin top bar to translate for other languages.

If these steps do not resolve the issue, we suggest setting up a staging site and providing us access to it, so we can further investigate without affecting the live site.

If this solution does not seem relevant to your situation, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 5 months ago.

Assisted by: Marsel Nikolli.

Author Posts
January 15, 2024 at 1:11 am #15182795

conanK

I am trying to translate the image caption in carousel?

Link to a page where the issue can be seen: hidden link

Screenshot 2024-01-14 115715.png
January 15, 2024 at 8:36 am #15183564

Marsel Nikolli

Hi Conan,

Thank you for contacting WPML Support, I will be happy to help you.


Can you please tell me how are you adding that carousel to the website (is it a default theme widget/option)?

Regards,
Marsel
January 15, 2024 at 8:39 am #15183570

conanK

I add it from theme Spectra Pro
January 15, 2024 at 8:59 am #15183724

Marsel Nikolli

In order to investigate this issue and understand it better, I would need a temporary access to your website.

Please make a full backup of your site (files and database) and confirm it in your next reply.

I would need to access your site's WP-admin.
Your next reply is set to private for you to provide the username and password details.

You can safely add your information into these fields.

Thanks,
Marsel
January 16, 2024 at 11:23 am #15189506

Marsel Nikolli

Hi,

I am not able to access the wordpress dashboard with the details you sent, and not even the link from the staging website you first sent.

Could you please check and let me know if everything is working correctly or if I need to do something on my side?

Thanks,
Marsel
January 18, 2024 at 3:30 am #15197562

conanK

Sorry the url wrong, please access by this url: hidden link
Login cerdential is same
January 18, 2024 at 8:21 am #15198469

Marsel Nikolli

Hi,

Thank you for the access, I was able to check the website.

Could you please check these steps and see if it works:
- go to the page with the carousel, click "edit page" from the wp-top bar
- go to the carousel section and click on it, the image text should appear as shown in the attached image
- edit the text and update page
- then switch language of the page from the language switcher on th wp-admin top bar for the other languages

Let me know if that works out.

* Will it be possible to have access to a staging site instead of the production one in case those steps don't work out for you?

Regards,
Marsel

translate-carousel-title.png