All of a sudden our footer widgets menus started disappearing only for English, other languages are fine. We haven't changed anything today. Please help!
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps
I have checked your English site, I'm able to see the footer menu “compliance” : hidden link
Was the issue solved? Or it is only visible from the Backend?
Please let us know if the issue still persists, if that's the case, I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.
Kindly provide me with the steps on how to replicate the problem.
It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/
If you do not see the form below, please do not enter your credentials as they will be publicly exposed:
The admin account is incorrect, can you please recheck this? Also I see the issue occurs on the homepage only, on other pages, the footer menus display properly, please check this screenshot hidden link
Please enable a minimal environment as below and see if it helps:
- Deactivate all non-WPML plugins.
- Switch to the main theme Enfold.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
Hi Long! I apologize for the WP admin issue. I'm not sure what happened but I've added that admin user and confirmed it works now. Your comment about the issue only happening on the homepage gave me ideas for more testing. I found that deleting a call to get_field() on an ACF repeater field resolved the issue for English, but not for Polish. So I'm not sure if that means there's a memory issue or something else going on with ACF, particularly repeater fields. The frustrating thing is that WP Engine doesn't allow above 512M. Any thoughts? I might need to analyze memory usage of various plugins and see if I can eliminate anything. Or alternatively using fewer repeater fields since those seem to be memory eaters.
Now I see the footer menus displayed on the homepage in all languages, please check these screenshots hidden link
Do you fix it on your own or am I missing something?
Hi Long, I tried a number of things and nothing seemed to fix it, but later yesterday when I looked at it, I saw it was working and I thought maybe you had done something. Maybe something I did had a delayed effect, but I have no idea what it was. Thanks for looking at it.
