WooCommerce brands plugin and Elementor

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Compatibility

This topic contains 7 replies, has 2 voices.

Last updated by Bruno Kos 1 year, 2 months ago.

Assisted by: Bruno Kos.

Author	Posts
March 25, 2024 at 9:30 am #15445428
rubenV-27	I have a website with the WooCommerce brands plugin and Elementor. When I setup a new Elementor template with display conditions "Include Brands X" the template does get shown on the original website when I visit that brand X page, but when I go to translation it doesn't show.
March 25, 2024 at 11:25 am #15445960
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you please try the following steps: 1. Install the WooCommerce Brands plugin on our sandbox site at hidden link 2. Create at least one brand using the WooCommerce Brands plugin. 3. Set a template for one of your products and make sure to translate all parts of it. 4. Verify if the issue persists with the translated product and brand. If the issue remains, I will escalate the matter to our compatibility team for further investigation.
March 25, 2024 at 1:20 pm #15447037
rubenV-27	Looks like something went wrong while uploading Elementor plugin. Could you reset the sandbox so I can try again?
March 25, 2024 at 4:06 pm #15447824
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I created a new Sandbox here: hidden link
April 2, 2024 at 12:32 pm #15472924
rubenV-27	The sandbox shared is expired. Can you send me another one that's longer active?
April 2, 2024 at 1:49 pm #15473216
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	hidden link
April 11, 2024 at 1:11 pm #15509476
rubenV-27	Alright, I've tested it on the sandbox and it looks like it is working fine there. But I'm unable to change the settings in the sandbox to reflect the tld language setting that we're having at our production site. So I'm not sure how to continue this trouble shooting. Do you have any ideas?
April 12, 2024 at 6:16 am #15511387
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.

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