Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where non-English dashboards (My Account page) lose the side menu on your WooCommerce site, using Flatsome theme, after setting up new languages with WPML.

Solution:
We recommend the following steps to resolve this issue:
1. Open the 'my-account' page in the default language for editing.
2. From the sidebar, select the page template to "WooCommerce - My Account".
3. Save the changes.
4. Clear the caches and check the frontend.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve the issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Waqas Bin Hasan 4 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
September 11, 2024 at 7:34 am

derekM-10

Background of the issue:
I was trying to set up new languages on my WooCommerce site using WPML.

Symptoms:
Non-English dashboards lose the side menu.

Questions:
Is there any known fix for non-English dashboards losing the side menu?

September 11, 2024 at 8:22 am
September 11, 2024 at 10:07 am #16165716

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation.

I was able to find the reason and fix it in my test site (hidden link).

Please follow these steps:

- Open the my-account page in default language for editing.
- From sidebar, select the page template to "WooCommerce - My Account" (see attached).
- Save.
- Clear the caches and check on frontend.

flatsome.jpg
September 11, 2024 at 10:35 am #16165919

derekM-10

That worked, thank you!