Home›Support›English Support›[Resolved] Woocommerce emails are always in English with WooCommerce Multilingual enabled
[Resolved] Woocommerce emails are always in English with WooCommerce Multilingual enabled
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate WooCommerce system emails into German and English. However, with WooCommerce Multilingual enabled, all emails are sent in English only. Disabling WooCommerce Multilingual results in emails being sent in the correct language. Solution: We released WPML String Translation 3.2.16, which is expected to address this issue. Please ensure that you have the latest versions of all relevant plugins and themes.
If this solution does not resolve your issue or seems outdated, we encourage you to check the related known issues and verify the version of the permanent fix. If problems persist, please open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Background of the issue:
I am trying to translate the WooCommerce system into two languages: German and English. I expected to see emails in German from the German URL or backend.
Symptoms:
Woocommerce emails are always in English with WooCommerce Multilingual enabled. With WooCommerce Multilingual disabled, emails are correct again.
Questions:
Why are WooCommerce emails always in English when WooCommerce Multilingual is enabled?
How can I ensure emails are sent in German from the German URL or backend?
Thank you for your feedback. Please upload any relevant screenshots or links that illustrate the problem. I want to ensure that I understand the same issue so that I can provide the best possible solution.
You can also see that the backend is in English, but should be German?
Are you sure that you have tested the workaround I sent before? A few users reported that it helped. The important thing is that WooCommerce Multilingual plugin is not installed, which could also explain why the emails are still not working.
Thank you, Adrian. I'm glad to hear that it works. However, this information is not indicated on the plugin's page, however we have highlighted it in our documentation. Thank you for your suggestion. Have a nice week!
Thank you, Adrian. WPML String Translation plugin should be released shortly. I appreciate your patience.
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