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[Closed] Woocommerce featured images not showing

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This topic contains 1 reply, has 0 voices.

Last updated by Waqas Bin Hasan 11 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
June 13, 2025 at 9:44 am #17132688

redC-5

Background of the issue:
I am trying to add featured images and an image gallery in WooCommerce, and I want the same image to be used for all translations without creating duplicates.

Symptoms:
The featured images are not showing as expected.

Questions:
How can I ensure that the same image is used for all translations without duplication?
Why are the featured images not showing?
June 16, 2025 at 6:04 am #17137017

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Since you're not using WPML Media plugin, the same images should be used for the translations by default without any duplicates.

Featured and gallery images should also be visible in translation without any problem. However, I suspect, perhaps the child theme is using some customized approach which may be the reason of this issue (just a guess).

Before proceeding further, can you please try the following?

1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WooCommerce and WCML.
3) Switch to a standard WordPress theme like 2021 or 2024 (or the parent Astra theme).
4) Check for the issue if it still happens.

Please let me know your findings and I'll try my best to help you further on the matter.

Regards.

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