WooCommerce "Order Cancelled" email template multilingual malfunction

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Last updated by paulC-16 2 months, 1 week ago.

Assisted by: Maiya AI Support.

Author	Posts
February 19, 2026 at 7:17 am #17834424
paulC-16	Hi, I've noticed that when the "Order Cancelled" email is sent, it's in English rather than the Customer's language preference. While other email templates, such as "Order Completed", "Order Cancelled", and "Order on-hold", work perfectly. I've attached a screenshot from the "Order Refunded" WooCommerce email template management, where multilingual support is active as with all of the other email templates, except "Order Cancelled" the multilingual support is missing. While the text for the "Order Cancelled" email template is translatable via string translations, the products ordered are displayed as being pulled from the English version of the $product object. Could you help me troubleshoot this issue? Thanks very much

Author

Posts

February 19, 2026 at 7:17 am #17834424

paulC-16

Hi,

I've noticed that when the "Order Cancelled" email is sent, it's in English rather than the Customer's language preference. While other email templates, such as "Order Completed", "Order Cancelled", and "Order on-hold", work perfectly.

I've attached a screenshot from the "Order Refunded" WooCommerce email template management, where multilingual support is active as with all of the other email templates, except "Order Cancelled" the multilingual support is missing.

While the text for the "Order Cancelled" email template is translatable via string translations, the products ordered are displayed as being pulled from the English version of the $product object.

Could you help me troubleshoot this issue?

Thanks very much