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This thread is resolved. Here is a description of the problem and solution.

Problem:
On translated version (English) of checkout page, the checkout button didn't work at all. So page wasn't being submitted.

Solution:
It was needed to edit the English translation of Checkout page and add that "Woo Checkout Tabs" to it, just like had it on Finnish (default) language page. And save the page.

It was empty and WooCommerce was bringing up a default placement but it wasn't rendering this widget's full functionality.

Please note, the above mentioned workaround is because user was translating manually using WordPress Editor.

Relevant Documentation:

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 8 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
November 15, 2023 at 7:41 am #14804885

janneK-8

Tell us what you are trying to do?
- Hi, on my Woocommerce shop the ordering is not working with secondary language version (english). With main language (finnish) it works fine. Problem happens when user tries to proceed to payment: when he clicks Place order-button, nothing happens and also nothing is printed on the console. I am using Avada theme and I have all the latest updates on WordPress , themes and plugins. I tried to remove all other plugins that WPML and Woocommerce but still the problem appears.

What is the link to your site?
hidden link

November 15, 2023 at 12:55 pm #14808495

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I can see the problem as you described.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards.

November 17, 2023 at 4:37 am #14831623

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation.

The issue has been fixed. Actually all you just needed to edit the English translation of Checkout page and add that "Woo Checkout Tabs" to it, just like you have it on Finnish (default) language page. And save the page.

It was empty and WooCommerce was bringing up a default placement but it wasn't rendering this widget's full functionality.

I've also updated Avada Builder and Core plugins. Update other plugins to the latest versions also. Remember to take full backup beforehand!!

Screenshot 2023-11-17 093434.jpg
November 17, 2023 at 1:03 pm #14862971

janneK-8

Perfect, thank you for the help!