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[Escalated to Compatibility team] WooCommerce PDF Invoices issue wpml

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Last updated by Dražen 1 day ago.

Assisted by: Dražen.

Author Posts
January 10, 2025 at 9:33 am

bogdan-alexandruB-2

Background of the issue:
I am trying to configure WooCommerce PDF Invoices on my site hidden link to generate invoices in different languages using WPML. I am following the documentation at https://woocommerce.com/document/woocommerce-pdf-invoice-setup-and-customization/.

Symptoms:
I can't save the settings for each language so that the PDF generates information in different languages. The English page is always used in the PDF, and the button cannot be translated because the page settings are not saved, only one language is saved.

Questions:
Why can't I save the settings for each language in WooCommerce PDF Invoices?
How can I ensure that the PDF generates information in different languages using WPML?
Why is the English page always used in the PDF despite different language settings?
How can I translate the button if the page settings are not saved?
January 10, 2025 at 10:23 am
January 15, 2025 at 9:49 am #16596432

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for the patience and sorry for the long wait.

I have checked and was able to reproduce this issue on a clean test site, it seems to be a compatibility bug with WPML and WooCommerce PDF Invoices by Andrew Benbow plugin.

Please note this plugin is not officially compatible with WPML nor was tested by us, we will try to help but in the end, it might need author collaboration to continue further and them joining our GoGLobal compatibility program. https://wpml.org/documentation/support/go-global-program/

I would advise using compatible plugins like: https://wpml.org/plugin/woocommerce-pdf-invoices-and-packing-slips-professional/

I will escalate this to the compatibility team and update you when I have some feedback.

Regards,
Drazen