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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the hover effect on a product to show a gallery picture, which is displayed via a Flatsome block, was not working on all products on the translated site. The hover effect was expected to be the same as on the original site, but it was only working for one product, the piano table.
Solution:
We recommended the client to edit the product where the issue was occurring and enable the option 'Duplicate uploaded media from original' found in the sidebar below 'Media attachments'. This solution was based on a similar case that was resolved using the same method. For more details, the client could refer to the following support forum post:
https://wpml.org/forums/topic/doesnt-switch-to-secondary-when-hover-on-image-product/#post-14062547.

If you're experiencing this issue, we recommend you try the above solution. However, please note that the solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 4 months ago.

Assisted by: Mateus Getulio.

Author Posts
March 7, 2024 at 11:40 am #15383936

saraU-3

I am trying to: Get the same hover effect on the product to show a gallery picture that are shown via a flatsome block. Works perfect on the original site but not on all products on the translated site.

Link to a page where the issue can be seen: hidden link (Hover does not work on the products - Except for one product, the piano table)

I expected to see: hidden link (Hover effect works fine on the products)

Instead, I got:

March 7, 2024 at 11:49 am #15383976

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thanks for contacting us. I understand how troubling it can be when your site isn't functioning as expected I hope I can help you.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

I was able to find a similar case where the user was able to fix with the option 'Duplicate uploaded media from original':

https://wpml.org/forums/topic/doesnt-switch-to-secondary-when-hover-on-image-product/#post-14062547

Can you please edit the product where the issue is happening and enable the option 'Duplicate uploaded media from original' available in the side bar bellow 'Media attachments'.

Then check if this gets the issue fixed.

Thank you.
Mateus

March 7, 2024 at 12:03 pm #15384042

saraU-3

Thanks a lot. Worked fine!