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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the Customer Reviews for WooCommerce plugin, where some reviews are displayed in the wrong language on their WooCommerce site.
Solution:
We have identified that the Customer Reviews for WooCommerce plugin is not compatible with WPML. This information is detailed on our compatibility page: https://wpml.org/plugin/customer-reviews-for-woocommerce/. We recommend reaching out to the plugin's support team for potential workarounds or alternatively, using the default WooCommerce reviews system. For more information on translating and displaying product reviews correctly with WPML, please visit: https://wpml.org/documentation/related-projects/woocommerce-multilingual/translating-and-displaying-product-reviews/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us.

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Last updated by Dražen 1 month, 3 weeks ago.

Assisted by: Dražen.

Author Posts
April 15, 2025 at 9:07 am #16932552

Martynas.V

Background of the issue:
I am trying to use the Customer Reviews for WooCommerce plugin for WooCommerce reviews. The issue can be seen on this page: hidden link.

Symptoms:
Some of the reviews are shown in the wrong language.

Questions:
Why are some reviews displayed in the wrong language?
How can I ensure reviews are shown in the correct language?

April 17, 2025 at 6:29 am #16941984

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I am afraid this plugin is not compatible with WPML, as it says on our pages:

- https://wpml.org/plugin/customer-reviews-for-woocommerce/

"Should you encounter any issues, please reach out to them via their dedicated support forum."

I would advise contacting them to see if they have any workaround from their side, or continue to use default WC reviews system.

- https://wpml.org/documentation/related-projects/woocommerce-multilingual/translating-and-displaying-product-reviews/

Regards,
Drazen