[Closed] Woocommerce shipping cost do not show in one specific language

Hi,

Thank you for contacting the support.

Before proceeding further, may I ask you to fix and try a few things please?

1) I see that the "WP Memory Limit" is set to 40M. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

2. Update WooCommerce Multilingual & Multicurrency plugin to the latest version. Also make sure all plugins and theme are up-to-date, specially WPML and WooCommerce related plugins. Remember to take a full backup of your site and database before updating.

3. Then, finally check this guide https://wpml.org/documentation/related-projects/woocommerce-multilingual/#shipping-classes and see if this helps.

Please let me know and I'll try my best to further help you on the matter.

Regards.

Thank you for the updates.

Yes please provide admin access to your website to check the issue in detail. Also provide some steps to observe the issue.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for waiting on this. I was able to see and understand the problem.

If I select Germany as a destination then it appears on German version of cart as well, but selecting another destination doesn't work for German cart.

Overall everything seems to setup fine. But I need to check this in an isolated environment, like with minimal setup:

- Only WPML and WooCommerce plugins active.
- With a standard WordPress theme like 2021 or 2023.

This way I can see if this problem is originally coming from WPML or there's a conflict with a plugin or theme.

I am afraid to risk the production site with this practice. Do you have a staging or dev site where we can reproduce this issue? Or can you prepare one based on the live site?

If not, let me know I can provide you a sandbox where you can setup things accordingly.

I've enabled your next reply as private, in case if you have a staging and want to provide the access.

I've setup everything in the sandbox with minimal setup possible. And looks like it is working fine for me.

However, can you please take a look and fill any missing gap? And see if you can reproduce the issue in the sandbox?

Yes that may need the translation, but can you check if shipping costs are correct?

Yes please that 'll be great, if you can clone your site to a staging one. So we can try some detailed investigation without compromising the live site.

I've enabled your next reply as private to provide access details safely.

P.S.: Take your time to prepare a staging site, then try to reproduce the issue on it. It is also better if you try with minimal setup (i.e. only necessary or most required plugins). And then let me know.