Woocommerce tabs are not translating

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 1 month ago.

Assisted by: Kor.

Author	Posts
April 29, 2024 at 12:39 pm #15577169
igorP-25	Hello WPML support team. I have my WPML, STRING, and Woocomerce multiguial installed on my website hidden link. Everything works perfectly in the translation, except one part about my Woocommerce products where I have Woocomerce Custom Tabs (Specification and Documents), which I want to translate it in a different language. I have read the blog that Dario has written (https://wpml.org/documentation/woocommerce-extensions-compatibility/translating-woocommerce-tab-manager-woocommerce-multilingual/) and I have the same situation except the custom tabs don't show in the translation menu. Here are images also from my product where I show the custom tabs, and from the translation section where I can not see them so I can translate it. Igor,
April 30, 2024 at 10:20 am #15580753
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hello, Thank you for contacting us. I've reviewed the documentation provided by Dario, and it appears that he isn't utilizing the "Advanced Translation Editor" like we are on our end to translate the WooCommerce tabs. To further investigate, I'll need to closely examine your website. Could you please provide temporary access (WP-Admin and FTP) to a test site where the issue has been replicated, if possible? This will enable me to offer more effective assistance and determine if any configurations need adjustment. Please ensure you have a backup in place for security purposes and to prevent any potential data loss. You can utilize the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Rest assured, your upcoming reply will be handled confidentially and will only be visible to you and me. To resolve the issue, I may require your consent to temporarily deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This underscores the importance of having a backup. Looking forward to your response.
May 1, 2024 at 2:01 pm #15584193
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. Upon inspection, it appears that the string translation method is not functioning correctly. Could you kindly install the WooCommerce Tab Manager plugin on our sandbox site located here: hidden link ? Once installed, please attempt to replicate the issue. If the problem can be replicated on the sandbox site, I will escalate it to our 2nd Tier Support team for further investigation.
May 1, 2024 at 8:04 pm #15584914
igorP-25	I install woocomerce tab manager, and i create one product with the similar set ups
May 2, 2024 at 9:28 am #15586414
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. It seems that the functionality is working on our sandbox site. Upon rechecking your website, it appears to be functioning correctly there as well. What I did was make minor adjustments to the page title hidden link and re-translate it into Finnish. The tab information now prompts for translation, as illustrated in the attached screenshot. Could you attempt this with another language and inform me of the outcome? Just to clarify, making minor edits to the primary page title refreshes the Advanced Translation Editor, thus rescanning the product for new content.
May 7, 2024 at 2:21 pm #15602657
igorP-25	Hello Kor, thank you for your support, we have tried and now the translation tab option is showing when we want to translate it. But we are facing with bigger problem now and we need a solution. Here is a short description of that: - In the image below we show the translation Tabs, we can not click SAVE (complete translation), because it requires all of the tabs to be translated, not only the two that we need it. Because our products are already translated its causing us a problem if we click only on the plus and make them complete, it translates them to English and we lose the manual translation that we have already done. So we need a solution where we only translate the CUSTOM TABS because because everything else is already translated. Best Regards, *** your user name and pass is still active so you can try it
May 7, 2024 at 3:45 pm #15602965
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. That's the functionality of the "Advanced Translation Editor" – you must finish all translations before clicking "Complete." To streamline your process, I recommend opening another browser window to use the "Advanced Translation Editor" and then copy-pasting the translations into it. However, if you prefer manual translations, you'll need to stick to the manual method entirely. It's not possible to mix "Advanced Translation Editor" with "Manual Translation," as outlined here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
May 14, 2024 at 5:32 pm #15626642
igorP-25	I think there should be some other solution because some of the products are translating normally. We just select a language and we change the name of the tabs, and that it is. For example this product: hidden link hidden link hidden link hidden link hidden link and everything works perfectly. But in some other products, it makes overwrites on the translation, when we change from one language to another, and don't remember the changes.
May 14, 2024 at 8:22 pm #15626997
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I've reviewed the product you provided in the Swedish language here hidden link , and I noticed some translated content within it. However, upon checking the "Advanced Translation Editor," I found that it displays empty untranslated content. Switching from manual translation to the "Advanced Translation Editor" necessitates retranslating the content to ensure it's saved in the translation memory. This process is outlined in detail here: https://wpml.org/faq/why-arent-my-translations-showing/#switching-to-advanced-translation-editor

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