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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to download updates for WPML despite having a Lifetime account, cannot unregister WPML from their site to resolve a site key mismatch, and is experiencing issues with media disappearance and database errors.
Solution:
If you're experiencing similar issues with WPML on a multisite setup, we recommend registering the main site to resolve these problems. Detailed guidance on how to manage WPML in a multisite environment can be found here: WPML Multisite Support Documentation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.

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This topic contains 2 replies, has 0 voices.

Last updated by Paola Mendiburu 2 months, 3 weeks ago.

Assisted by: Paola Mendiburu.

Author Posts
May 1, 2025 at 11:22 am #16986427

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Ok, as it is a multisite you should register the main site:
https://wpml.org/documentation/support/multisite-support/

May 1, 2025 at 11:28 am #16986433
Salsa-Trips

Sorry, but there is NOT described, how to fix the WPML REGISTRATION BUG:

If you encounter any issues while setting up your WordPress multisite with WPML, contact our support team for assistance.

Please forward my issue in case you can't help. Thank you (y)

New threads created by Paola Mendiburu and linked to this one are listed below:

https://wpml.org/forums/topic/cant-register-key-multisite/

May 2, 2025 at 8:55 am #16988587

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there!

As it is a different issue I have created this ticket:
https://wpml.org/documentation/support/multisite-support/