This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to download updates for WPML despite having a Lifetime account, cannot unregister WPML from their site to resolve a site key mismatch, and is experiencing issues with media disappearance and database errors.
Solution:
If you're experiencing similar issues with WPML on a multisite setup, we recommend registering the main site to resolve these problems. Detailed guidance on how to manage WPML in a multisite environment can be found here: WPML Multisite Support Documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 2 months, 3 weeks ago.
Assisted by: Paola Mendiburu.