This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing a Critical Error when switching languages on their website, which was previously resolved as a plugin conflict but had reoccurred, suggesting it might be a WPML issue.
Solution:
1. We asked the client to enable the WordPress debug log by editing the
wp-config.php
file and adding the following lines:
define('WP_DEBUG', true);<br />define('WP_DEBUG_LOG', true);<br />define('WP_DEBUG_DISPLAY', false);2. After reproducing the issue, the client was instructed to locate the debug log at
/wp-content/debug.log
and share the contents via a service like pastebin.com.
3. Upon reviewing the error log, we identified a PHP Fatal error related to the Tour & Travel Booking Manager plugin. We found a similar issue in our database and asked the client what the results were with that plugin deactivated.
If you're experiencing a similar issue, we recommend following the steps above to enable debugging and identify any PHP errors. If the solution provided here is not relevant to your case, or if it's outdated, please check our related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we encourage you to open a new support ticket in our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 3 replies, has 3 voices.
Last updated by 1 year, 2 months ago.
Assisted by: Bobby.
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 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
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 WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
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