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[Resolved] WP Event Manager - page is not found.

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This topic contains 5 replies, has 2 voices.

Last updated by Ilyes 1 year, 1 month ago.

Assisted by: Ilyes.

Author Posts
March 7, 2024 at 1:13 pm

inesB-6

I have a problem translating my event pages with WP Event Manager. I receive the message that the page is not found.
March 7, 2024 at 2:01 pm
March 7, 2024 at 2:29 pm #15384909

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

It turns out that your site contains 20GB of data (excluding the media) which is a big and I cannot download it as the server fails to keep up for the whole time.

Could you check if your hosting provider or developer could run the site on a staging environment, or find some time to disable all the plugins to further test the issue as I suggested before?

Thanks,
March 7, 2024 at 2:44 pm #15384958

inesB-6

Thank you for your answer but I don't know how this is going to fix the problem which is making the page point to the translation in the directory. As I said before this isn't the first time that I have reported this issue and every time I get a different answer.
March 7, 2024 at 6:14 pm #15386374

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

I'm sorry that you had to mention this issue before, but I'm afraid that we need to debug this properly and follow the adequate steps,

1- We need to try this in a minimal environment, that means disabling all plugins except of WPML and Event manager > then activate a default theme like twenty twenty one. if that fixed it that means another plugin or theme is conflicting with WPML, downloading a copy was an option but 20GB is too much for the server...

2- If that did not help, we might need to retest this plugin's compatibility as this one was lastly tested in May 27, 2021 , that why we should make a ticket out of this conversation, you could then test the minimal environment, and from there I could send you the access to a new environment where we need to replicate the issue.

Cordialement,
March 7, 2024 at 6:21 pm #15386384

inesB-6

Thank you for your reply. I deleted WPML and I opted for another translation plugin. WP Event Manager is crucial to my business and I can't handle this issue anymore.
Best of luck
March 8, 2024 at 3:44 pm #15390136

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

I'm sorry to hear that you've opted for another translation plugin and encountered difficulties with WPML. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you've experienced.

Should you ever reconsider using WPML in the future or if there's anything else we can assist you with regarding WP Event Manager, please don't hesitate to reach out. Wishing you all the best with your business endeavors.