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This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Performance

This topic contains 2 replies, has 1 voice.

Last updated by Andreas W. 2 days, 11 hours ago.

Assisted by: Andreas W..

Author	Posts
March 20, 2025 at 12:59 pm #16840125
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thanl you for your message! The second tier support is still investigating this issue. I will contact you here once I got any news or an appplicable workaround. We hope for your understanding and thank you for your patience.
April 2, 2025 at 2:27 pm #16887569
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Our second-tier support has issues with replicating the issue in the current version of WPML which means they can no longer replicate the issue on current tests. Could you please ask your hosting support to change the PHP TimeLimit (Max execution time) on your server? It is currently set to 300 seconds, which is why we get a timeout error after 5 minutes. Please ask them to set the limit to 600 seconds and leave me a comment after that.
April 2, 2025 at 2:43 pm #16887654
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Additionally to my last comment, please also ask the hosting support to enable the "Multibyte String extension" inside the PHP settings on the server. WPML Minimal Requirements: https://wpml.org/home/minimum-requirements/