WP Menus Sytem times out with Cloudflare

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Performance

This topic contains 25 replies, has 2 voices.

Last updated by Kor 5 days, 23 hours ago.

Assisted by: Kor.

Author	Posts
October 24, 2024 at 1:01 pm #16326403
davidB-268	So far, the support team for the hosting says "We have tried disabling mu-plugins. However, the issue persists. The best option is to disable all the plugins except WPML and then switch the theme to default to see if that issue persists. In case you want us to check it for you, please provide us the authorization to disable themes and plugins." So that is the next step. I don't think it will matter, but I'm letting them go down that path. Thanks, Dave
October 24, 2024 at 1:05 pm #16326451
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. We do have a similar issue reported here https://wpml.org/forums/topic/site-speed-above-4mins-when-working-on-menu-sync/page/2/#post-16325975 and it seems to be working a bit better after implementing the workaround. I've tried applying the workaround on your website but it didn't effect anything. But anyway, our 2nd Tier Support has already escalated this to our devs and they will review and investigate this further.
October 24, 2024 at 1:19 pm #16326469
davidB-268	Interesting. I do have it on my task list to duplicate the site from Nexcess to Cloudways as I have a test server already there.
October 24, 2024 at 1:34 pm #16326713
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Ok, let us know how it goes.
October 27, 2024 at 4:56 pm #16335047
davidB-268	Well, I wouldn't have believed it, but after making a copy of the test site to Cloudways, WP Menus Sync comes up very fast. So it seems as if your developer is right, the problem is on their end. I've told them that and we'll see what happens, I'll keep you informed. Thanks, Dave
October 30, 2024 at 5:02 pm #16348636
davidB-268	Hi Kor, Nexcess is still looking into this. We are doing some further experiments. Thanks, Dave
October 30, 2024 at 5:54 pm #16348793
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Sure. Take your time.
October 31, 2024 at 6:20 pm #16353113
davidB-268	I am currently fighting with Nexcess to look into it. They said they don't support the plugin and said to check with you guys and my own developers. I called them on the phone, spent 30 minutes with them, and finally convinced them it is their problem and they need to look into it further. If we don't get this resolved, I'll either have to move hosting or go with another solution. Both are definitely unappealing.
November 1, 2024 at 8:55 am #16354331
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I cannot give any advice for this since this is related to your hosting. Maybe you can test it on a temporary 3rd party server and compare the results?
November 8, 2024 at 1:31 am #16380341
davidB-268	We're looking at other hosting solutions. And I think I've FINALLY convinced Nexcess to take a deep look at it. We've tried on a CloudWays Flexible server, Cloudways Autonomous, and my VPS, all are fast. Dave
November 8, 2024 at 8:28 am #16380899
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Nice, finally some good results from other hosting providers. I hope you'll find a solution with Nexcess