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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with the WPML String Translation plugin. When the plugin is active, it changes the URL of the product categories in the Woodmart theme. Deactivating the plugin resolves the issue.
Solution:
We recommend checking the slug for the product categories to ensure it is set correctly. If you need to change the slugs for subcategories, you can do so by navigating to the WooCommerce Multilingual -> Categories tab. Here, you can modify the slugs as needed.
If this solution does not seem relevant to your issue, please open a new support ticket with us.

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This topic contains 7 replies, has 2 voices.

Last updated by pooladd 11 months, 4 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 27, 2024 at 6:03 pm #15233170

pooladd

Hello,
I hope you are fine.

I am using Woodmart theme.
I found the plugin WPML String Translation make a problem.
When it is active the URL of the product categories is changed by plugin. When I deactivate the plugin everything become ok..
I uninstall and reinstall the WPML and used latest version plugins.
Please guide me how to solve it.
Thank you ,
Poolad

Screenshot_6.png
January 28, 2024 at 11:50 am #15234017

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Poolad,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please check the following steps:

1- Go to WPML-> String Translation
2- Search for the attribute slug
3- Delete the translated slug
4- Resave the permalinks
5- Clear the cache and check the front end

Kindly let me know if the above steps fixed the issue.

Best regards,
Osama

January 28, 2024 at 12:11 pm #15234069

pooladd

Hello Osama,
I don’t know how to delete slug in String Translation.
Additionally , this is about sub category not attribute of the product.

Thanks

January 28, 2024 at 12:13 pm #15234073

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The same steps apply to the subcategory. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 28, 2024 at 2:02 pm #15234259

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check the slug and let me know if it works correctly. If you want to change the subcategories slug, please go to the WooCommerce Multilingual-> Categories tab and change the slugs. (hidden link)

Best regards,
Osama

January 28, 2024 at 3:26 pm #15234334

pooladd

Hello ,
Thank you , but stiil the problem exsit. The URLS are broken and not working in Bulgarian language.

Screenshot_8.png
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January 28, 2024 at 3:30 pm #15234364

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I checked it, and it works correctly. I cleared the cache. Please check if it works correctly.

Best regards,
Osama

2024-01-28_17-29-18.jpg
January 28, 2024 at 5:06 pm #15234525

pooladd

Thank you very much, it is solved

January 28, 2024 at 5:07 pm #15234526

pooladd

Thank you very much, it is solved