Hi Kor, we're making progress at our end, but we've still got the first issue that I reported on 26 September (you'll see a video recording in that post):
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ISSUE 1
Even after publishing a translation in WPML, reviewing it in ATE, saving it in ATE and then marking as approved, the body content still isn't coming through to the translated page. The page is created and the H1 and hero image are there, but the rest of the page content isn't – despite being in the APML ATE. To make it appear, we need to open the translated page in the WordPress editor and hit 'Update'.
This is not ideal as it's creating more steps in the process which will add up, especially at the start when we have lots of pages to publish, and also it's confusing for translators who don't otherwise use WordPress.
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Is that normal, or should the content publish to the live page as soon as the translation in ATE is approved? Do you know how we can fix this?
Thanks for your reply. Since we’re working on the production site, please create a new test page and try to reproduce the issue there. Once that’s done, share the page link with me and I’ll review the translations.
I've gone back to the dev site as this issue is happening on the dev site exactly the same as it is on the production site. I just created a new page in UK English and then translated it to French and recorded the process and the issue.
UK English page: hidden link
French page: hidden link
Here's the recording of the process I went through:
hidden link
Is this a common issue – that translated pages need to be published in the WordPress editor after all the content is approved in the ATE?
Please feel free to test with translating the page to Vietnamese if you'd like to replicate. The issues we were previously having with German and Italian translations have been solved on production and staging but I don't think they've been solved on this dev site, so those may not work.
Thanks for your reply. I’ve reviewed your screen recording and can see the issue clearly. You don’t need to re-save the French page to make the missing content appear. It’s likely due to a plugin conflict or caching issue. Please back up your site and update all plugins, including ACF and WPML. We’ve released several updates, though something may be preventing the update notification from appearing. After updating, try deactivating unrelated plugins and check again to see if the problem persists.
OK thanks Kor, I'll update the dev site to the latest version of the production site and test deactivating other plugins. Will come back to you after I've done that.
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