Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 -
- 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 -

Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 month, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 11, 2026 at 4:53 pm #17889900

georgeZ-13

I am installing WPML on hidden link.

WPML is incorrectly trying to connect my site with hidden link and shows the error:

"Error with sharing automatic translation credits. WPML was unable to connect your old and new URLs to share automatic translation credits."

The .co.uk site is an old installation and I am now installing WPML on the .com domain. I do not want to connect or migrate these two sites.

When WPML tries to open the migration page it redirects to:

/wp-admin/admin.php?page=tm/menu/main.php&sm=ate-ams&widget_action=open

and shows the message:
"Sorry, you are not allowed to access this page."

Please help remove the old domain connection and allow WPML to register only for:

hidden link

Screenshots attached.

March 12, 2026 at 3:12 am #17890663

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] WPML automatic translation connection error’ is closed to new replies.