Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
July 21, 2023 at 8:49 am #14077141

dennisR-14

I am receiving a message in the backend of my website that the WPML plugin cannot connect with wpml.org (but I've inserted the key; see screenshot attached).

Here's a video with the error:
hidden link

And this is the URL of the error: hidden link.

Can you please look into this?

Thank you in advance.

Dennis

Screenshot 2023-07-21 at 10.48.50.png
July 21, 2023 at 11:02 am #14078981

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

There's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own.

To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive.

Please let me know how that goes.

Kind regards,
Mihai Apetrei