Unable to parse data from service response

Tagged: Account Issues

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Last updated by Marzia 1 year, 8 months ago.

Assisted by: Lauren.

Author	Posts
January 2, 2024 at 1:56 pm #15143711
Marzia	Hello, I have a staging site here hidden link and I correctly generated a wpml key, but when I add it in the backend in Commercial, I get this message "Unable to parse data from service response" Solution: this most often happens if there is a Firewall on your site or server blocks access to essential endpoints. You can ask your hosting provider to make sure the IPs from this ticket are whitelisted: https://wpml.org/forums/topic/cannot-register-wpml-license-key-unable-to-parse-data-from-service-response/#post-14035759

Author

Posts

January 2, 2024 at 1:56 pm #15143711

Marzia

Hello, I have a staging site here hidden link
and I correctly generated a wpml key, but when I add it in the backend in Commercial, I get this message "Unable to parse data from service response"

Solution: this most often happens if there is a Firewall on your site or server blocks access to essential endpoints. You can ask your hosting provider to make sure the IPs from this ticket are whitelisted: https://wpml.org/forums/topic/cannot-register-wpml-license-key-unable-to-parse-data-from-service-response/#post-14035759