WPML conflict

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where Articles, Pages, Templates, and HTML blocks disappear from the Greek version of your site after activating the sitepressmultilingual CMS plugin, while using the Woodmart theme, this might be due to a conflict between WPML plugins and the theme.
Solution:
1. Ensure you back up your site for safety.
2. Increase the WP Memory Limit to at least 128MB, as recommended by WPML. You can do this by adding the following lines to your wp-config.php file:

/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

Place it before the line:

/* That's all, stop editing! Happy blogging. */

3. Navigate to WPML >> Support >> Troubleshooting page and execute the following actions:
- Clear the cache in WPML
- Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information
4. Clear all types of cache (site/server/CDN).
5. Ensure that you are using the latest versions of the theme and plugins.
For more detailed instructions, visit WPML Troubleshooting Options.

If the problem persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author	Posts
January 26, 2025 at 10:35 am #16634655
crossP	Background of the issue: I am trying to resolve a conflict that occurs after installing all WPML plugins. I am using the Woodmart theme, which includes HTML blocks. When the sitepressmultilingual CMS plugin is active, all Articles, Pages, Templates, and HTML blocks disappear from the Greek version. I can only see 1-2 that I have created in English. This issue is visible at hidden link (access required). Symptoms: A conflict arises when the sitepressmultilingual CMS plugin is active, causing all Articles, Pages, Templates, and HTML blocks to disappear from the Greek version, leaving only the English version visible. Questions: Why do Articles, Pages, Templates, and HTML blocks disappear from the Greek version when the sitepressmultilingual CMS plugin is active? How can I resolve the conflict between WPML plugins and the Woodmart theme?
January 26, 2025 at 10:36 am #16634724
crossP	I applied all the suggested solutions but nothing changed. Kindly provide with support
January 26, 2025 at 11:10 am #16634895
Noman	Hi, Thank you for contacting WPML Support. Could you please follow the steps below and let me know the results? 1. Take a backup of your site first for safety reasons. 2. The current WP Memory Limit on your site is 40MB. The WP memory limit needs to be increased, it's different from PHP memory. PHP memory is fine but WordPress uses 40MB as default in your site. The minimum requirements for WPML are 128MB: https://wpml.org/home/minimum-requirements/ Please add this line to your wp-config.php file to increase WP memory, wp-config.php file is located in the root of your WP install: /* WP Memory Limit / define('WP_MEMORY_LIMIT', '256M'); You can add it anywhere in your file. I recommend placing it right before the following line: / That's all, stop editing! Happy blogging. */ 3. Go to WPML >> Support >> Troubleshooting page and press the below buttons: - Clear the cache in WPML - Synchronize posts taxonomies - Remove ghost entries from the translation tables - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information 4. Clear all sorts of cache from your site/server/CDN and see if this resolves the issue. 5. If the issue still persists, please make sure you are using the latest version theme and plugins on your site. Here is a doc for more details: https://wpml.org/documentation/support/wpml-troubleshooting-options/ Please let me know the results, Thank you
January 26, 2025 at 12:12 pm #16635056
crossP	Hello, the WordPress version, Elementor version and Woodmart theme version are all updated to the latest ones. I have raised the memory limit (check screenshot) but nothing changed. I have also troubleshoot the WPML settings as you instructed, but the issue is still there. What now?
January 26, 2025 at 12:42 pm #16635139
Noman	Thanks for trying the above steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
January 27, 2025 at 11:04 am #16637241
Noman	Thanks for providing the login details. I logged in to your site and went to Pages >> All Pages, Posts >> All Posts, and HML Blocks post types and they seem to be showing correctly as you can see in the attached screenshots. Could you please take another look at it or please let me know if I missed something? Thank you for your cooperation and patience