[Resolved] "WPML didn't manage to translate this page."

Hi Andrey,

thank you for taking the time to look into this.

Unfortunately, even after registering again the key, the problem is still here, and still on only 1 page, the same.

The request to our hosting provider is still ongoing, and the ticket was escalated to the next support level.
I will send them the link to the forum thread you mention, and see if that helps them.

In the meantime, is there anything I can do on my side to try and fix this ?

Thanks again,

Ben

Hello Andrey,

thank you for your message.

Our hosting provider has deactivated temporarily the ModSecurity (firewall), so all outwards connections should be authorized. But the problem was not solved.
I can't reproduce the error
"AM ATE Server Communication Unable to authenticate".

I just have several
"Job resent to ATE 361 0 {"retry_count":1}"

I will end up deleting the page and recreate it, but what if this kind of error pops up again ?

Thank you again for your time and patience,

Ben

Hello Andrey,

Sorry for the delay of this response.
It seems that creating a new page, translating it again didn't work : the problem is back, this time on the new page. I was able to translate to one language, but not to others.

A coworker (who knows more than me in terms of hosting) suspects a ModSecurity blocking on the server, that would interfere with certain API requests with WPML servers, cuasing intermitten errors. I understand absolutely nothing about that.

I will continue my long (and painful) conversation with my hosting provider's support, who remains adamant about the problem not being related to the server configuration.

Thank you very much for your help and the time you spent on this, I really appreciate it.

Ben

Hello Andrey,

I created a local staging for my website, and after a lot of testing, I was finally able to reproduce the problem.
So I feel a bit bad for fighting against my hosting provider, and as it was a very specific sequence of events on my part, I understand why you could not reproduce it on your own local copy of the website.

In case this can help somenone in the future, here is how I reproduced the issue:

* I created a new WP page
* I used the Elementor editor to add a bit of text
* I published the page
* I translated it using WPML ATE
* In the list of pages on WordPress, I used the quick edit function to change the slug
* I tried to edit the translation > the problem appeared.

A couple of notes on this problem:
* I was not able to solve it using troubleshooting recommendations (emptying WPML cache, removing ghost entries, etc.)
* I couldn't solve it by duplicating the page using the EA Duplicator plugin

After a couple of other tests, I could not reproduce this with the native WP editor, so I'm guessing Elementor has an importance in the process.

Having identified the cause of the problem, I could create another page, and take care of not messing with the slug in WP quick edit.

Thank you again for your patience, and have a great day!

Ben