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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 14 replies, has 2 voices.

Last updated by Andreas W. 9 months, 1 week ago.

Assisted by: Andreas W..

Author Posts
February 6, 2024 at 3:42 pm #15272663

michaelG-25

The client got disconnected - follow up on a ticket

February 6, 2024 at 4:09 pm #15272989

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Could you please test your imports here and let me know if you run into the same issue?

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February 6, 2024 at 6:17 pm #15273438

michaelG-25

Sorry, unfortunately I got disconected. Could we now continue the import testing.

February 6, 2024 at 6:28 pm #15273500

michaelG-25

I tried to import the file in your developer site. But I m not allowed to import the csv-file?

February 6, 2024 at 6:38 pm #15273550

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I had not issue uploading a CSV but I have some issues with configuring the import in this case. I will run some tests and get back to you about

February 6, 2024 at 6:47 pm #15273561

michaelG-25

Thanks for your reply!!
Can we chat again, that would be easier. If you want we can also do it in german language

February 6, 2024 at 6:52 pm #15273565

michaelG-25

Should I make you an user on the staging site. So we can check the import together?

February 6, 2024 at 7:07 pm #15273605

michaelG-25

How can I make an user for you? Which Email can I use?

February 7, 2024 at 1:34 pm #15276781

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi!

As this ticket was created on the English forum I prefer writing in English, but for future chats or tickets in German, I will be glad to assist you in German.

Sadly I am not able to convert this ticket back to a chat.

I created a WPML test site yesterday and I still need to run some tests, as the latest version of our export and import plugin is also new to me.

If you would like to chat with me, then you need to open a new support request (chat) on the German forum. I am connected now and available.

About the staging:
Yes, it would be very helpful to revise the issue on your staging site.

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You will find the required fields below the comment area when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before granting us access.
If you cannot see the wp-admin / FTP fields, your post and website login details will be set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to here. Install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the problem in more detail.

The private reply form looks like this:
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Please note that we are required to request this information individually on each ticket. We may not access any access information that was not specifically submitted on this ticket in the private response form.
My e-mail is:
andreas.w@onthegosystems.com

Best regards
Andreas

February 7, 2024 at 11:13 pm #15279330

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you very much for the access to your staging site.

1) I ran all available updates (22 plugins available, 18 updates completed, and 1 Update for Divi)

2) Unter Einstellungen > Permalinks habe ich die WooCommerce Permalinks der entsprechend korrekten Ausgangssprache zugeordnet.

3) I translated the product permalink slugs. For more info check WooCommerce > WooCommerce Multilingual & Multi-Currency > Shop URLs.

Finally, I reviewed your import templates and you did not use the custom fields to connect the imports.

Please read this guide:
https://wpml.org/documentation/related-projects/wpml-export-and-import/preparing-import-files-for-wpml-export-and-import/#importing-post-types

Please give this another test. Take note that this only will work if you import DE as Original content and FR as translation while using our custom fields on each import template.

February 20, 2024 at 12:03 pm #15322486

michaelG-25

Hello Andreas

Thanx for your great support and help!
I did now delete all the german products and want to import it again via All Import Export Plugin. But somehow it looks different...
Also I didnt import the Taxonomies, coz they should already be imported, is this right?
I never made a special Taxonomy Import or CSV file. Do I have to creat an new Taxonomy file?

My understanding is, that I now import the German and after the French Translation using the special language meta tags: Term Meta and Map them. Is this right?

February 20, 2024 at 12:04 pm #15322490

michaelG-25

Somehow after the update the importing process looks different.

Bildschirmfoto 2024-02-20 um 13.03.10.png
February 20, 2024 at 12:12 pm #15322516

michaelG-25

I imported the file in node. Is this right?

Bildschirmfoto 2024-02-20 um 13.06.52.png
Bildschirmfoto 2024-02-20 um 13.08.58.png
February 20, 2024 at 2:15 pm #15323251

michaelG-25

Helllo again

I now deleted all the products and made a fresh import with the standard language german and the additonal language meta tags.
Following I imported the french translation also with the language tags.

Good news, the language tag worked and the products got imported right in DE and FR.
But what didnt work is, the SKU and Price couldnt be imported and matched.
Why is that? Is it because there are still old products in the trash. Is it because I used also a unique_identifier??

Bildschirmfoto 2024-02-20 um 15.15.16.png
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February 20, 2024 at 2:36 pm #15323463

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Yes, this could be trash-related.

Please clean the trash and try again.

The topic ‘[Closed] WPML Export & Import – Imported translation overwrites original content’ is closed to new replies.