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[Closed] wpml force the url to the default category path

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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 18 replies, has 2 voices.

Last updated by Kor 10 months ago.

Assisted by: Kor.

Author Posts
February 5, 2024 at 7:14 pm #15268212

Yoram Lavi

Kor - It's not a personnel question to you as Kor, No one cares that we have a defect that caused by the solution designed by WPML. These defects prevent the client from fulfilling his expectations from the website - why do you allow such a problem to exist without a solution for so long time? Probably cause you can.
Why you do not report on progress on solving the problem? cause you can.

Enjoy the "can" - I'm sure that one day someone bigger than you will treat you in the same manner cause they CAN
February 5, 2024 at 7:51 pm #15268275

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I want to sincerely apologize for the delays and frustrations you've experienced regarding the issues with our solution. I understand how crucial it is for your website to meet your expectations, and I'm truly sorry for any inconvenience this has caused you.

We take your concerns seriously, and I want to assure you that we have elevated the priority of this matter to our top management team for immediate review. We understand the urgency and are committed to resolving the problem as swiftly as possible.

I also understand your frustration about the lack of progress reports, and we acknowledge that communication could have been better in this regard. Moving forward, we will ensure that you receive regular updates on the progress of the solution.

I genuinely appreciate your feedback, and I'm committed to working diligently to resolve this issue to your satisfaction. Please know that your concerns have been heard, and we are taking immediate action to address them.

Thank you for your patience, and I will personally follow up with you as soon as we have further information from our top management team.
February 15, 2024 at 10:35 am #15306414

Yoram Lavi

any update?
February 15, 2024 at 4:14 pm #15308582

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Unfortunately, there are no updates yet. But I will come back to you once I hear from them.

June 12, 2024 at 6:06 pm #15733225

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding.

I regret the extended wait. I've received an update from our 2nd Tier Support. Here's what they suggested:

We have devised a workaround for this issue. Navigate to the file wp-content/plugins/sitepress-multilingual-cms/classes/query-filtering/class-wpml-query-parser.php and locate the method: \WPML_Query_Parser::maybe_adjust_name_var. Just before the code:

return array( $q, $redirect );

Insert the following code:

if ( isset( $name_before ) && isset( $name_found ) && isset( $name_in_q ) ) {
    if ( $name_found === $name_before && $name_found === $name_in_q ) {
        return array( $q, false );
    }
}

This solution has been effective, but it's essential to proceed with caution as it may cause unforeseen issues. We strongly recommend testing it thoroughly with a complete backup in place.

The topic ‘[Closed] wpml force the url to the default category path’ is closed to new replies.