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[Resolved] WPML is breaking Elementor

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to edit pages using Elementor while WPML was active. The Elementor editor was continuously loading.
Solution:
We discovered that the issue was due to some invalid content in the Elementor header. Our solution involved making edits and resaving the header template. This action resolved the issue on our test site. We also activated the String Translation plugin to ensure better compatibility. If you're experiencing this issue, we recommend checking for any invalid content in your Elementor templates and resaving them. Additionally, ensure that the String Translation plugin is activated.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 26 replies, has 2 voices.

Last updated by petriM-2 2 years, 5 months ago.

Assisted by: Kor.

Author Posts
October 17, 2022 at 6:18 pm #12256181

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Are you able to open this link? hidden link . All the errors point to Elementor and it worked fine when I deactivated the Elementor Pro plugin.

But anyway, I will escalate this to our 2nd Tier Support for further assistance and will return to you once I've feedback.

Thanks!

Kor
October 18, 2022 at 3:25 am #12257547

petriM-2

Hi, yes I can open it
October 19, 2022 at 9:41 am #12268111

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've escalated this to our 2nd Tier Support and will return to you once I've feedback.

Thanks!

Kor
October 21, 2022 at 11:12 am #12286851

petriM-2

Hi, yesterday I was able to open pages with Elementor, and today it is totally impossible. Tried downgrading, upgrading Elementor, and changing PHP from 7.4 to 8.0. Increased memory from 256M to 512M. Still if enabling string translator, it will break the Chinese pages

Capture.JPG
October 25, 2022 at 1:12 am #12303779

petriM-2

Any news regarding this issue?
October 25, 2022 at 3:39 pm #12309033

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

I apologize for the delay in response. I'm still checking on this and will return to you shortly.

Thanks!

Kor
October 26, 2022 at 5:44 pm #12317809

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

We can replicate it on our sandbox site and our 2nd Tier Support will look into this further for you and I will come back to you once I've feedback.

Thanks!

Kor
October 31, 2022 at 7:28 am #12340101

petriM-2

Any updates on this issue?
November 1, 2022 at 5:16 am #12346773

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

I have feedback from our 2nd Tier Support and the issue is caused by some invalid content in the Elementor header. We made some edits and resaved it and it fixed it on our test site.

However, when I checked your Website, it seems to work fine now. Did you sort it out yourself? I've also activated the String Translation plugin.

Could you check?

Thanks!

Kor
November 2, 2022 at 7:45 am #12353111

petriM-2

Hi. Not done anything specific and it seems to work now. Is it possible to get information what was the invalid content and then we can close the case?
November 3, 2022 at 2:24 pm #12370643

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

According to our 2nd Tier Support, resaving the header template fixed the invalid content issue.

I guess you did that earlier and it's working fine now. But if the issue comes back, you can reach out again.

Thanks!

Kor