I've purchased WPML about a month ago and have been corresponding with Mohamed Sayed regarding my issue, however the issue was never resolved .. Below is a summary of the issue:
When trying to configure WPML for the first time I cannot choose the default nor the translation languages from the drop-down menus in the firs step of the setup .. Please see attached screenshots ..
I already tried going to the Troubleshooting page and clicking on "Clear language information and repopulate languages" as suggested in the error message I am seeing, however, that did not resolve the issue .. I followed Mohamed Sayed's suggestions but the issue still persists .. This has caused significant delay for my project and I am really frustrated with the product .. Please advise on how I can resolve the issue ASAP!
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
By the way, for some reason I am still seeing the error message "WPML is missing some records in the languages tables and it cannot fully work until this issue is fixed.
Please go to the Troubleshooting page and click on "Clear language information and repopulate languages" to fix this problem.
This warning will disappear once this issue is fixed."
Any ideas as to why?
How can I delete the message from the database?
On a different but related note, for some reason my store products are not appearing on the shop page .. I can’t even see them when I make changes on the product page and attempt to view it .. Is it possible that WPML or the WooCommerce Multilingual & Multicurrency might be the reason?
New threads created by Osama Mersal and linked to this one are listed below:
The topic ‘[Closed] WPML is missing some records in the languages tables and it cannot fully work’ is closed to new replies.
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