WPML Issue: Category Page Breaks Layout and Content Disappears on Product Category Selection

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: WCML

This topic contains 6 replies, has 0 voices.

Last updated by Christopher Amirian 4 weeks ago.

Assisted by: Christopher Amirian.

Author	Posts
March 17, 2026 at 8:52 am
laurynasS-2	We are experiencing a critical issue related to WPML on our WordPress website. The default (primary) language of the website is Lithuanian. When navigating to the "PRODUCTS" page, everything works correctly: The product category tree is displayed on the left side The layout is intact Language switcher is visible However, when selecting a category from the tree, specifically: "AKUMULIATORIAI IR KROVIKLIAI" or any other, the following issues occur: The language switcher disappears completely The category tree shrinks or breaks visually Products are no longer visible (they either disappear or appear to be loaded incorrectly / in an unknown location)
March 17, 2026 at 12:59 pm #17904702
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, The issue is reported to the seocnd tier support. I will get back to you as soon as I have an answer.
March 19, 2026 at 6:36 am #17909739
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Our second tier suppot tried to log in to the website but unfortunately, there is an error about the username attached to this reply. Please give us updated login information by setting the next reply as private, and we will need to have access to the website to be able to troubleshoot. Thanks.
March 20, 2026 at 10:02 am #17913248
laurynasS-2	For me credentials works
March 20, 2026 at 11:16 am #17913721
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thanks, now it is working. i will infork our second tier support.
March 22, 2026 at 9:27 am #17916213
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, For further investigation, we will need the dump of the website using the Duplicator plugin or in any ways we will need the database and files. Unfortunately, wordpress.com does not allow us to install those plugins and we are unable to do that. Would you please contact your hosting service provider and ask them to provide us the zip file of the database and the files? Thanks.
March 24, 2026 at 10:35 am #17921050
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, The login information again does not work. We tried again and it does not work and also the point I mentioned for the copy of the website is still needed. Thanks.

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