Background of the issue:
I am trying to resolve a conflict between WPML and Klarna Checkout. I attempted to translate the plugin, but it did not resolve the issue. I also disabled WPML on a copy of the live site, which solved the problem.
Symptoms:
1) I am not able to access settings in the plugin because WPML wants me to translate. 2) The 'enable Klarna checkout' option gets unchecked every time I leave the page, preventing us from taking payments from customers.
Questions:
Why does WPML require me to translate the plugin settings?
How can I prevent the 'enable Klarna checkout' option from being unchecked?
I understand the importance of this issue and I have escalated it to our compatibility team so that they will address it immediately. As soon as I have more information I will update here directly.
Can you please try this temporary workaround and let me know if it allows you to get Klarna working? The issue appears to be UI conflict between Klarna addon and WCML.
Please try to temporarily disable WooCommerce Multilingual, set up your payment parameters within the Klarna settings, and re-activate WCML. Do the payments work for your clients now?
Thanks for your reply, I am not getting notifications from this chat so had no idea you answered,
I will test this, But the biggest issue is still that the enable checkout button disables when you leave the page and therefore the checkout does not work at all
This is only on the live site. On the staging site it stays enabled. I talked to the klarna checkout developer and he says there is a 404 with wpml and our cdn so will check on that as well
Do you still have minimal settings in the staging site? if so, it's possible there is a third party plugin conflicting and not allowing that check box to remain checked. You can enable the plugins a few at a time on your staging site and see if/when the issue returns.
It looks like we will have a permanent fix in WCML 5.5.0 which will hopefully be released in a few weeks. In the meantime, as a workaround, you can right click and Inspect the page and remove the "display: none". That way you don't have to deactivate WPML on a production site.
I got a,developer to go through a new staging site.
Here is his answer
I took apart staging22 disabling everything to find out what the problem is and this is WooCommerce Multicurrency when the Multicurrency mode is activated klarna is disabled automatically, on the English version it works well, I think that perhaps with the latest wpml updates this could have happened, unfortunately I can't fix it because it's too complex a problem.
We are trying a,roll back to previous versions of wpml all the plugins to see if this works.
I will ask a developer to test your solution, but i can't wait weeks for this to be fixed. The the world is everybody counts and we have had 4 days without any orders or income.
I was not able to reproduce the issue of the unchecked setting to enable Klarna on the test site that I set up, and I thought I remembered that on your staging site, in minimal settings, it was also resolved, but the issue remained that the settings could not be displayed. This is what leads me to believe there may be some 3rd party conflict. We have released an errata with the workaround for the settings issue. If you find which plugin is the conflict, we will be happy to install that on the test site to see if we can reproduce it.
I had a developer pull apart a new staging site - He found the error .
He says - the problem is somewhere in the translation strings, when I changed the default locale in wpml klarna works but some translations are missing on the site.
I think if you specify this wpml they should quickly find the corrupted translation string since they have software for quick detection
We’ve prepared a BETA release of WCML 5.5.0 that addresses the Klarna issue discussed in this thread. Would you be interested in testing it and sharing your feedback?
Your input is very valuable to us, as it helps ensure a better final release.
