[Resolved] WPML lang switcher not displaying shipping methods for secondary language

Thanks for your patience. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your reply. I’ve checked your settings and can confirm that the Advanced Shipping Method CPT is configured as “Translatable – use translation if available or fallback to default language,” as shown in the attached screenshot.

With this configuration, the shipping method should be available in both the primary and secondary languages.

I’ve tested the checkout flow in both English and Japanese, but I’m not seeing where the shipping method can be selected. Could you please let me know at which step or on which page the shipping method is expected to appear?

Once I have that information, I’ll be able to investigate this further.

Thanks for your reply.

Following your instructions, I selected Australia as the country during checkout. However, there are still no changes reflected in the total price, and no shipping charges are being applied. Please refer to the attached screenshot for reference.

Could you please share a short screen recording demonstrating how to replicate the issue? Additionally, could you let me know exactly where the language switcher is not displaying? This will help me clearly understand the steps and investigate the matter more effectively.

Thanks for your reply. I’ve checked your setup and I can now see the issue. I manually added a shipping method in the Japanese language, and it is displaying correctly, as shown in the attached screenshot.

Could you please confirm if you had previously added the shipping method manually in the Japanese language, but it suddenly disappeared on its own?

Thanks for your reply. It appears there may have been a synchronization issue earlier that prevented the Japanese shipping methods from appearing correctly.

Please create a backup first, then go to All Languages and remove any existing shipping methods in Japanese. After that, switch the language to Japanese and manually create the shipping methods again.

Once done, please try assigning the newly created shipping methods and let me know if they display correctly.

Thanks for your reply. Since you mentioned that it’s not working with your current setup using only the English shipping method, I’d like to suggest trying this alternative approach to see if it resolves the issue.

Would you like me to provide a sandbox site where you can replicate the issue? This will help us investigate and troubleshoot the problem more effectively.

Thanks for your reply. Yes, I’m able to access the staging site. Could you please remove the existing English shipping methods and then recreate them? For this test, creating one or two shipping methods will be sufficient. After that, kindly let me know the exact steps to reproduce and view the issue on the frontend.