WPML Multilingual CMS, WPML String Translation plugins

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year ago.

Assisted by: Andrey.

Author	Posts
June 13, 2024 at 7:46 pm #15737700
Randy Stark	Background of the issue: I am trying to resolve a conflict between WordPress 6.5.3 and Themeco Pro Theme 6.4.21. I have tested all plugins, and even with only WPML active, we are getting bad gateway errors and are unable to navigate the back end of the site. This issue is critical as we have had no issues with WPML for years, and it is a critical part of the website. Here is the link to the page where the issue can be seen when logged in: hidden link Symptoms: We are experiencing bad gateway errors and are unable to navigate the back end of the site. Sometimes we couldn't log in at all, and other times it would log in but only show the home page and it was stuck. Questions: What could be causing the bad gateway errors with WPML active? How can I resolve the navigation issues in the back end of the site?
June 13, 2024 at 8:59 pm #15737814
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I'm sorry that you ran into trouble with this. Do I understand correctly that deactivating WPML plugins does not cause an issue? Could you show me a few screenshots showing the problem? I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/
June 17, 2024 at 8:55 pm #15746888
Randy Stark	Deactivating has to be done via SFTP, physically moving the plugin folder for WPML Multilingual CMS to a temp location. When WPML Multilingual CMS is activated in any way, I get a "Bad Gateway" error and can't get to the debug information or even the main WordPress Dashboard. FYI: WPML String Translation can be activated alone without breaking the website. WPML Multilingual CMS cannot be activated at all, even with the WPML String Translation deactivated.
June 18, 2024 at 7:13 am #15747505
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thanks for your explanation. Could you please try the following steps to see if it helps? 1) Backup your website. 2) Temporarily deactivate all plugins. 3) Switch to any default theme. 4) Download fresh WPML plugins from your wpml.org account. 5) Activate WPML plugins. 6) If everything is okay, activate your previous theme. 7) Then, activate the remaining plugins (you can activate them in small groups). Let me know how it goes.