WPML not translating form labels

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-
-	20:00 – 23:00	20:00 – 23:00	20:00 – 23:00	20:00 – 23:00	20:00 – 23:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author	Posts
November 4, 2024 at 5:29 pm #16362354
brockS-2	Background of the issue: I am trying to translate the 'E-mail' string on the checkout form. Previously, the 'Telephone' field was also not translated, but I ran the 'look for strings while pages are rendered' option, which resolved that issue. However, 'E-mail' remains untranslated. The issue can be seen on this page: hidden link Symptoms: The 'E-mail' label on the checkout form is not being translated, and no new instance was found after running the string search option. Questions: Why is the 'E-mail' label not being translated? How can I ensure all form labels are translated?
November 4, 2024 at 6:46 pm #16362993
Kor	Thanks for your patience. I've converted the chat into a ticket so that we can follow up. Please let me know how it goes.
November 4, 2024 at 8:16 pm #16363319
brockS-2	The site is once again operational, and still needs to have that string translated.
November 4, 2024 at 8:21 pm #16363339
Kor	Thanks for your reply. Yes, it's working. I will check and revert back to you as quickly as possible.
November 5, 2024 at 2:58 pm #16367609
Kor	Thanks for your reply. Your Website loading slow for everytime I try to work on the backend. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

The topic ‘[Closed] WPML not translating form labels’ is closed to new replies.